Refund policy

Returns and Replacements (After Printing)

Once your order has been printed, returns or exchanges are limited because our products are personalized. We can offer replacements only if there is a confirmed physical defect, such as a printing error. If you receive an item that seems defective, please contact us within 14 days of receiving it, and we will assist you with the replacement process at no additional cost.

To start a return, please contact us at hello@atte.design. Send us clear photos of the damaged item, the packaging, and any shipping labels attached. This will help us expedite the replacement process. Please note that we cannot offer refunds after your products are printed.

Due to the custom and personalized nature of our products, we cannot accept returns for user errors or creative choices. Please carefully review all product details before submitting your final design. Additionally, keep in mind that colors may vary across different screens. We utilize professionally calibrated printing services and cannot be held responsible for any color discrepancies that arise from screen variations.

Gift Cards

Unfortunately, we cannot accept returns on gift cards.

Order Cancellation

Your refund eligibility depends on the type of product ordered and its current production stage. Here’s how we handle cancellations:

For Products Requiring Design Services:

  • Before submitting the design brief and photos: You may cancel your order for a full refund to your original payment method.
  • After submitting the brief and materials: Once our customization process and design work have begun, your refund will be reduced proportionally to cover the completed work. The refund is calculated using the following formula: Refund = Price of the first item with the same design - 70% (Example: For a 1000 USD photo book, the 70% design fee is deducted, resulting in a 300 USD total refund instead of the original 1000 USD).
  • After approving the final product designs: Cancellations and refunds are no longer possible once the final layouts are approved and sent to production.

For Products Not Requiring Design Services:

  • Before the order is sent to print: You may cancel your order for a full refund. Please note that we typically send these orders to print on the next business day after the order is placed.
  • After the order is sent to print: Cancellations and refunds are no longer possible.