Frequently Asked Questions

Upload them to Google Drive, Dropbox, WeTransfer, or any similar service, then send us one link with view access. We'll send full instructions by email within 12 business hours of your order.

JPEG or TIFF work best. PNG is also fine. Files should be original, high-resolution (at least 300 dpi or roughly 1 MB+ per image). Don't send screenshots or images saved from social media. Those compress badly and won't print at larger sizes.

No limit. Send everything you've got. Our designer will pick the strongest images based on quality, composition, and how they fit the layout.

No. You can dump them all in one folder. If you want a specific order or specific photos on certain pages, mention it in the design brief and we'll follow your lead.

A short form we send after your order, about 5–10 minutes to fill out. It covers the theme of the book, font style, captions, cover text, spine text, dedication page, and anything else that helps the designer get the layout right on the first try.

Yes. Captions, quotes, names, dates, a dedication page, whatever you want. Send us the exact text you want included. We place it but we don't write copy and we don't proofread, so check spelling and dates before you submit the brief.

We do color correction and print preparation. We don't do retouching, skin smoothing, or object removal. If a photo needs that kind of work, finish it before sending.

You'll get the first digital proof within 2–4 business days after we have your photos and brief. Each revision round takes about 2 business days.

Unlimited. There's no cap and no extra cost. Most books are approved after one or two rounds, but we keep going until you're happy with it.

One of our in-house designers. We're a small team, so the same person handles your project from the first layout through final revisions. You're not passed between people.

Yes. Each product page on the site has a gallery with sample layouts from real customer projects. The style you see there is the style you get.

Tell us what to change. Bigger photos, different order, more text, less text, different layout on a specific spread — anything. We revise and send a new proof within 2 business days.

About 10 business days if everything moves smoothly: 2–4 days for the first proof, 2 days for one round of revisions, 2–4 days for printing, 2–3 days for standard shipping. Realistically, most orders take around two weeks from order to delivery.

Order at least 3–4 weeks ahead. For tighter timelines, email us before you order and we'll tell you honestly whether it's doable. We don't expedite design (it takes the time it takes to get right), but expedited shipping is available at checkout.

Design work, printing, premium packaging, a digital PDF copy of your book, and standard shipping (2–3 business days). No hidden fees.

Photo retouching. Text proofreading. Expedited shipping. Additional copies beyond your first one.

All major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Shop Pay. Payment goes through Shopify and is processed at the time of order.

Upfront, at checkout. The price covers the full process: design, revisions, printing, and shipping. Nothing else gets billed unless you change the page count or add expedited shipping later.

Yes. Once a design is approved, additional copies cost less than the first one (no design work involved). Reach out and we'll send you an invoice for the reprints.

In the US. We use a professional book printer that specializes in photo books and albums. All shipping is domestic.

2–4 business days after you approve the proof.

Standard shipping (2–3 business days) is included in every order. Expedited shipping (1 business day) is available at checkout for $19.

Not at the moment. We only ship within the US.

Yes. You'll get an email with tracking the moment the book ships.

Products may ship separately depending on when each one is ready. You'll get tracking for each shipment.

Email hello@atte.design within 14 days with photos of the issue. If it's a print defect, shipping damage, or doesn't match the proof you approved, we'll reprint and reship at no charge.

Because every book is made to order with your photos, we don't accept returns or refunds for change of mind. If there's a defect or the book doesn't match your approved proof, we'll fix it.

Yes. We keep your approved design on file. Email us when you want more copies and we'll reprint without redoing the design work.

Yes. Once a design is approved, siblings, parents, or anyone else can order copies in the same size at the reprint price.

Yes, but design changes count as a new project. Small tweaks (a fixed typo, a swapped photo) are usually quick. Bigger changes get quoted separately.

Depends on the product. Softcover and Hardcover use press-printed text-weight paper (Semi-Gloss or Smooth Matte). Layflat uses photographic paper (Lustre or Deep Matte) mounted on rigid bases. Heirloom uses photographic paper in four finishes: Lustre, Matte, Deep Matte, or Silk. Details are on each product page.

Heirloom has more customization: four paper finishes instead of two, three endsheet colors instead of one, optional rounded corners, and a choice of page thickness. It's also built with archival materials meant to last decades. Layflat covers the same idea (flat-opening spreads, photographic paper) with fewer options.

A heated stamp presses metallic foil into the fabric cover to add text. It's available on Cameo, Fabric, and Combo covers. Good for names, dates, or a short title. Foil comes in several colors.

No. Layouts use your photos and text only. The aesthetic is clean and minimalist, so the photos carry the page.

All four product lines are built to last. Hardcover, Layflat, and Heirloom use rigid covers and quality binding that holds up to regular handling. Softcover is bound the same way as a quality paperback. Heirloom is the most archival and is built specifically for albums that will be opened often over many years.